Privacy policy

Privacy policy

 

New Piece (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.

 

What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Billing and delivery address

  • Email address and phone number

  • Payment information (processed securely by third-party payment providers)

  • Order history and customer communications

  • Technical data such as IP address, browser type and website usage data

We only collect personal information that is reasonably necessary for our business operations.

 

How We Collect Personal Information

We collect personal information when you:

  • Make a purchase or place an order

  • Create an account or subscribe to our mailing list

  • Contact us via email, phone or website forms

  • Participate in promotions or events

  • Browse our website (via cookies and similar technologies)

 

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries and returns

  • Communicate with you regarding your order or enquiry

  • Provide customer support and warranty services

  • Send marketing communications where consent has been provided

  • Improve our website, products and services

  • Comply with legal and regulatory obligations

 

Marketing Communications

With your consent, we may send you emails or other communications about our products, events or updates.

You may opt out of marketing communications at any time by:

Opting out of marketing communications does not affect transactional or service-related messages.


Disclosure of Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:

  • E-commerce and website platforms (e.g. Shopify)

  • Payment processors and financial institutions

  • Delivery and logistics providers

  • Email marketing and customer relationship platforms

  • Analytics, advertising and technology service providers

  • Professional advisers where required by law

We do not sell personal information to third parties.

We may also disclose personal information where required or authorised by law.


Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia (for example, cloud servers located overseas).

Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with the Australian Privacy Principles.

 

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Payment information is processed securely using industry-standard encryption and security measures. While no method of transmission over the internet is completely secure, we follow accepted industry standards to protect your data.

 

Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests can be made by contacting us at sales@newpiece.com.au. We will respond within a reasonable timeframe and in accordance with the Privacy Act.


Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse traffic and enhance user experience. You may adjust your browser settings to refuse cookies, however this may affect website performance.

 

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon being published on our website. We encourage you to review this policy periodically.

 

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Contact Us

For questions, access requests or privacy concerns, please contact:

New Piece
Email: sales@newpiece.com.au
Address: 620 Botany Rd, Alexandria NSW 2015
Website: www.newpiece.com.au