Morgana Stone Rug

Shipping & Delivery

We deliver Australia-wide.

• Homewares: In-stock items are dispatched within 48 hours. Standard delivery usually takes 3–7 business days, depending on your location. Tracking is provided after dispatch; carrier delays may occur.
• Furniture: Estimated delivery windows are shown on the product page and at checkout. White Glove & Assembly is available in most Sydney metro areas, with additional fees where applicable. For interstate furniture delivery, contact our team for assistance.
• Warehouse collection: Free pickup is available once we confirm your order is ready. Collection instructions will be sent to you.

Please let us know about stairs, narrow access, lift bookings or parking requirements before delivery.

View full Shipping & Delivery Policy

Returns & Refunds

Please check dimensions, colours, finishes and configurations carefully before ordering. We do not offer refunds or exchanges for change of mind, including on floor stock, ex-display and clearance items. Custom and made-to-order purchases cannot be cancelled for change of mind.

If your item arrives faulty, damaged, incorrect or not as described, contact us as soon as reasonably possible with your proof of purchase, a description of the issue and clear photos or video. Please obtain written authorisation before returning any goods. Approved claims will be resolved in accordance with Australian Consumer Law and our warranty terms, and may involve repair, replacement or refund.

Your rights under Australian Consumer Law are unaffected.

View full Return & Refund Policy

Need help? Email sales@newpiece.com.au.